FAQ


1. Why won't you accept orders via phone calls/SMS?
  • Prone to error. 
  • No record of your order. 

2. There is an item on Facebook/Instagram/Twitter which I fancy, but I can't seem to find it on your website? OR I am looking for this code number or this specific size. Can you please help me?
  • Please use our Search This Website function to search for a specific item. Type in in the "code number" or "the size" of the item that you are looking. If there are no matches for your query, it means that the item is currently out of stock.For size,please also check the size availability in the item descriptions.

3. Do you ship overseas?
  • Yes, we do using EMS or other courier.

4. Do you do COD (Cash on Delivery) or Self Collect ?
  • No, we don't.Selling online since 2007 and will continue to do so.

5. How long does it take for my package to arrive once I have made payment?
  • We normally ship within 24 hours on working days Monday-Friday. It will take roughly 1-3 working days for your package to arrive to West Malaysia, and 2-5 working days for East Malaysia. For International shipments, it may take 4-7 working days or more for your order to arrive.

6. How can I track my order?

7. Can you ship my order using other courier services?
  • Sorry, for Malaysia orders we only ship using Pos Laju.

8. I want to make payment. May I have your bank account number please?
  • Payment details will be given once we have confirmed your order.

9. Do you accept returns?
  • Due to sanitary reasons, there will be no return or exchanges. All items are brand new, and will be carefully checked before being dispatched. We are not responsible for any losses or damages of the package or content during shipment.

10. What is the shipping cost within Malaysia?
  • RM7.00 for West Malaysia and RM10.00 for East Malaysia. For more than 3 sets,please WhatsApp us for price checking.Take note that panty/g-strings/c-strings/stockings are not considered as a lingerie set.

11. What is the shipping cost to overseas?
  • We will calculate shipping cost after you have confirmed your order, as shipping varies for each country.

12.  Will you mention "Lingerie" or "Pakaian Dalam" on courier slip?
  • Don't you worry.Shipment is discreet. We declare all the items as apparels/clothes in the description or left the section blank completely. All lingerie are wrapped in their original transparent packaging and will be enclosed in either Poslaju's or EMS's courier bag. Since the packaging is discreet, you may use your office address as well to receive the parcel as nobody will know the content inside the parcel.