FAQ


1. Why won't you accept orders via phone calls/SMS?
  • Prone to error. 
  • No record of your order. 

2. There is an item on Facebook/Instagram/Twitter which I fancy, but I can't seem to find it on your website? OR I am looking for this code number or this specific size. Can you please help me?
  • Please use our Search This Website function to search for a specific item. Type in in the "code number" or "the size" of the item that you are looking. If there are no matches for your query, it means that the item is currently out of stock.For size,please also check the size availability in the item descriptions.

3. Do you ship overseas?
  • Yes, we do using EMS or other courier.

4. Do you do COD (Cash on Delivery) or Self Collect?
  • No, we don't.

5. How long does it take for my package to arrive once I have made payment?
  • We normally ship within 24 hours on working days Monday-Friday. It will take roughly 1-3 working days for your package to arrive to West Malaysia, and 2-5 working days for East Malaysia. For International shipments, it may take 4-7 working days or more for your order to arrive.

6. How can I track my order?

7. Can you ship my order using other courier services?
  • Sorry, for Malaysia orders we only ship using Pos Laju.

8. I want to make payment. May I have your bank account number please?
  • Bank account number will be given once you have confirmed your order.

9. Do you accept returns?
  • Due to sanitary reasons, there will be no return or exchanges. All items are brand new, and will be carefully checked before being dispatched. We are not responsible for any losses or damages of the package or content during shipment.

10. What is the shipping cost within Malaysia?
  • RM7.00 for West Malaysia and RM10.00 for East Malaysia. For more than 3 sets,please WhatsApp us for price checking.Take note that panty/g-strings/c-strings/stockings are not considered as a lingerie set.

11. What is the shipping cost to overseas?
  • We will calculate shipping cost after you have confirmed your order, as shipping varies for each country.