Last Update: 1/January/2017
- Item purchased not refundable or returnable.
- As the Founder of our company, we stand behind our products. Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping. Items that are not fit and color do not match as in the display picture are not returnable. Please contact us on the sizes, color etc before purchasing the items.
- Please Take Note:
- Return Order Condition: Only defective items could be returned for exchange. The merchandise returned or exchanged must be unworn and unwashed, with all original tags attached, and in its original packaging. Return items with any sign of being worn or washed are classified as unacceptable and will not be refunded.
- Items Not Returnable: For hygienic reasons, we do not accept exchange or return of panties, bikinis, g-string, thongs, or similar intimate items.
- Shipping Charges for Return and Exchange Items: Customers are responsible for the shipping charges of the returned or exchange item. For defective items or items wrongly sent to you, we will bear the shipping cost.
- Shipping Option for Return and Exchange Items: When sending a return or exchange it is recommended that you use Pos Laju which offers a tracking method. If you do not use Pos Laju that offers a way to track the package , our company cannot be held responsible for non-receipt of the return goods.
- Shipping Duration for Return and Exchange Items: Return items must be received within 7 days of the tracking number being issued. Items received after 7 days will be classified as unacceptable and not refunded.
- Shipping and handling charges are not refundable: The shipping and handling charges are not refundable.
- Please notify us through email or Whatsapp/Telegram to +6019-9821983 once you sent out the item.
- We wont accept return or exchange for the second time if you still do not satisfy with your order,please noted that.
- Exchange and Return policies are not applicable for International Buyer(buyer outside of Malaysia)
- Of Lingerie,Ladies Clothing,Men Clothing,Bags,Packaging Stuff-Please noted that the pictures shown are for display purposes only.Color might slightly different with the actual item due to different screen resolutions.
- Of Baju Kurung-Picture taken from the actual item.
- Order(by Order Form/WhatsApp/Telegram/Private Message on FB)only valid within 24 HOURS from the date of issue. If we do not receive any payment within 24 HOURS, we assume you cancel this transaction and we will sell the item to the next person in line.
- If you would like to cancel your order, please inform us immediately.
- Orders cannot be cancel once they were paid or send out for delivery.
- The terms and condition above are subject to change from time to time.